In full development of the Information Society , communications have become something intrinsic to our day to day, inevitable and for almost everyone necessary or essential. In the business field, the need for connectivity has grown exponentially, and also the offer of services available to get a fully connected company.
If we think of SMEs , in many cases the costs of their telephone and mobile communications are high and represent an important part of the company’s monthly or annual expenses.
However, this can be an opportunity, since adopting the technological solutions available at the moment can significantly reduce costs, but also allows us to access services of higher quality and benefits than the more traditional ones.
COMMUNICATION BY IP TELEPHONY
Telephone communication is one of the most necessary and at the same time most expensive routes for most companies, especially those with the lowest turnover. Fortunately, every time we find more plans designed for companies that reduce the expense of previous years and allow to unify several services in the same invoice.
As an alternative, we also have very interesting services that can still mean more savings and cover our needs equally or better. Among them we find telephony by VoIP (Voice over IP), a service that allows the voice signal to be sent over the Internet using the IP protocol. In this way, with a broadband connection we can convert an analog voice signal into a data signal to send it over the Internet, and at no more cost than our own connection and an outlet. With this, we can make calls from both fixed and mobile devices when we have Internet.
The contracting of VoIP services has grown a lot in recent years, mainly in companies, which have reduced expenses in this item that, until recently, did not have many options beyond traditional fixed and mobile telephony. If we think of companies with sales teams or Call Center, we can imagine the great savings that a call service through the network can suppose.
VOIP FOR VIDEO AND DOCUMENT SHARING
The most widespread example is Skype , at no cost unless we have more complex needs to connect many people at the same time, for example. Be with this option or with other known as Google Talk , Viber and all kinds of free or paid solutions, for a very low or zero cost rate we can talk to the other side of the planet without any problem. This type of solutions or applications add to this the possibility of sharing documents, chatting during the meeting or sharing the screen with the public so they can see a graphic, a design, a budget or a balance of results.
In the same line, we can work if our company regularly holds meetings, trainings or any other type of connection with other people through videoconferences. Now, instead of establishing international telephone calls without the possibility of seeing who is on the other side, we can hold virtual meetings much closer thanks to the multiple video call services of the network.
In this graph we can see the growth of Skype (acquired by Microsoft in 2011) until 2013, although the great growth has come after, reaching nowadays over 600 million users.
VIRTUAL MOBILE OPERATORS
In the case of mobile telephony, many companies opt for the so-called Virtual Mobile Operators (OMV) . We refer to those telephone companies that do not have their own mobile network, but offer coverage through mobile networks of other operators that do have it. In Spain, examples such as Jazztel, MásMóvil or Simyo have achieved an important portfolio of users thanks to their strategy to reduce the price with respect to the large operators in the country.